Ingenuity VoIP Implementation Planning and Management Service
Ingenuity has significant project management, networking and voice operations management experience that translates very well into managing sophisticated, large and complex VoIP implementation projects. Refer to our Technical Project Management Services for a generic view of our project management approach.
Migrating to VoIP commonly begins with one of five starting places:
- Opening a New Business or Facility
- Integrating Mergers and Acquisitions
- Outgrowing Existing Equipment
- Establishing a Call Center
- Integrating One Branch at a Time
How you tailor a VoIP implementation project will depend very much on your starting point. Nevertheless, Ingenuity's typical project plan addresses the following implementation activities:
VoIP Requirements Analysis
- Conduct current telephony usage analysis
- Determine reliability requirements
- Determine security requirements
- Determine support, operational and management requirements
- Determine accounting and billing requirements
VoIP Readiness Assessment
- Conduct configuration assessment
- Conduct utilization assessment
- Conduct call quality assessment
- Develop bandwidth model
- Conduct support model assessment
VoIP Evaluation and Purchase
- Develop pilot program
- Conduct VoIP piloting and testing
- Conduct VoIP procurement process, pricing, SLA and contract negotiation
Production roll-out implementation planning
- Conduct equipment configuration and testing
- Develop carrier services integration plan
- Plan operations and networking implementation
- Order and implement required telecom carrier services
- Upgrade operations and networking
- Conduct training
- Develop service and performance management and monitoring plan
Production migration and deployment
- Implement supporting operations infrastructure
- Implement networking infrastructure
- Implement call processing managers
- Conduct phased migration to branch of VoIP remote telephony edge devices and switches
- Conduct phased migration to branches of IP endpoints
- Conduct on-going performance testing and tuning
Refer to our Technical Project Management Services for a generic view of our project management approach.
Please contact us today to discuss your organization's VoIP needs, evaluate our capabilities, and schedule an initial VoIP project review.